Buy cakes online – terms of sale/purchase
These terms and conditions relate specifically to the sale/purchase of cakes, bakes and sweet treats online. These ‘buy cakes online terms of sale’ are in addition to our general terms and conditions.
Ordering cakes and sweet treats online
All our cakes, bakes and sweet treats are made fresh to order. We aim to dispatch your order within 48 hours of receipt (Monday-Thursday. Orders received on Fridays or over the weekend will be processed the following week).
When you buy cakes online from us, they will be sent out via Royal Mail first class ‘signed for’ delivery. This is to ensure you receive your freshly baked goodies as soon as possible after they leave our kitchen. Your goodies are expected to be delivered within one working day, however this cannot be guaranteed and we cannot be held responsible for delayed deliveries.
You will receive an email from us when your order has been dispatched.
If you/the recipient are not at the delivery location when Royal Mail attempt to deliver, we cannot be held responsible for late delivery, nor can we be held responsible for the collection card being misplaced or lost by the recipient.
Cancellation of your online cake order
You will need to be quick! We bake everything to order so cannot accept cancellations or refunds once production has commenced.
We pride ourselves in our high standards, attention to detail and 100% customer satisfaction record. However, we are only human and things can go wrong. Should this ever happen, we would want to rectify the situation as soon as possible.
If you are unhappy with the goodies you have ordered from us online, please contact us by email within 24 hours of receipt, stating the problem with your product and attaching a photograph highlighting the problem. Where necessary, you will be required to return your 0rder to us in its original packaging within three days of receipt. Please do not return an item without contacting us first.