Terms & conditions

The Happy Little Cake Company’s terms and conditions

Please read the information below to familiarise yourself with our terms and conditions before placing an order with The Happy Little Cake Company (a trading division of Gluten-Free Artisan Foods Limited).

General terms and conditions of website use

This web page outlines the terms of use on which you may make use of our website www.thehappylittlecakecompany.co.uk (either as a guest or as registered user). Please read these terms of use carefully before starting to use our website and please note that by using our site you indicate that you accept these terms of use and that you agree to abide by them.

If you do not agree to these terms of use, please refrain from using our website.

About our website

www.thehappylittlecakecompany.co.uk is operated by The Happy Little Cake Company (part of Gluten-Free Artisan Foods Limited), whose main address is No.9 The Drive, Kingsley, NN1 4RY, United Kingdom and whose owner is Vicky Robertson.

Using our website

Access to www.thehappylittlecakecompany.co.uk is permitted on a temporary basis and we reserve the right to withdraw or amend the service we provide on our website without notice (see below). If for any reason our website is unavailable at any time for any reason and for any period of time, we shall not be liable.

Registering an account on our website

If you register for an account with us and receive/create a username, password or any other information as part of the setup and security process involved in registering with us, you must treat this information as confidential and must therefore not disclose it to any third party.

We have the right to disable/delete any username, password and/or account, whether provided by us or created by you if, in our judgement, you have failed to comply with any of the provisions of our terms of use.

You are responsible for making all the necessary arrangements in order for you to have access to our website and you are also responsible for ensuring that all persons who access our website through your internet connection are aware of, and comply with, these terms.

Ordering terms and conditions

Making a purchase from The Little Shop of Happiness is nice and easy. Simply browse our online shop, choose any item(s) you wish to purchase and click on the ‘Add to basket’ button. Each item will be added to your ‘Little Basket of Happiness/cart’, which you can view at any point to add/remove/ items and see the associated shipping costs (see our delivery information for more details on how and what we charge for delivery). When you are ready to pay, simply proceed to the ‘checkout’ to enter your shipping and payment details and complete your purchase.

Before submitting an online order/finalising your purchase from The Little Shop of Happiness, the checkout page will display detailed information (our pre-contract notice) about your order including items ordered, prices charged and delivery costs associated with your order. Please ensure you are happy with the information contained within this pre-contract notice before submitting your order.

The Happy Little Cake Company will not be obliged to supply the goods submitted in your order until you have received an order confirmation e-mail from us confirming that your order has been accepted.

An order may not be accepted for one/any of the following reasons:

* The item(s) you ordered are out of stock
* Authorisation cannot be obtained for your payment
* We have found a pricing or product description error or change.

As soon as we discover any of the above, we will contact you by email and set out the alternatives available.

In the event of reason (c) above, where an/any products displayed in The Little Shop of Happiness are listed at an incorrect price but we have accepted your order before any error has been noticed, we will email you in the first instance to notify you of the error and to provide details of the correct prices. You will then have the option to pay the correct price but if you are unwilling to do so, we reserve the right to cancel the contract with immediate effect without any liability to you. If this action is taken, any monies owed to you will be refunded to you via the original payment method as soon as possible.

Your right to cancel your order

We do, of course hope that you will be delighted with your decision to purchase goods from The Little Shop of Happiness but under the distance selling regulations you have the legal right to cancel your order within seven working days of receiving the goods (except for perishable items – these can only be returned/exchanged if faulty).

If you choose to cancel your order in this way, you should email us your cancellation notice with details including your name, order number, order description and the order confirmation email you originally received from us. If, by the time we receive your order cancellation notice we have not yet dispatched your goods, we will process your cancellation and the refund of any monies owed within 48 hours.

In instances where your order cancellation notification is received by us after we have dispatched your goods, you are required to take reasonable care of the goods in your possession until they are returned to us. Please note we can only accept returned goods unopened, undamaged and in their original packaging. If otherwise, your right to cancel the contract will be invalidated.

If you cancel your order after it has been dispatched by us, you will be responsible for all and any costs incurred in returning the goods to us and for the risk of damage to or loss of the goods in transit. We therefore recommend you return items via registered/insured post. If the goods are returned to us damaged, we reserve the right to refuse a refund and it will be your responsibility to seek compensation from your chosen delivery company. You must return the goods within five days.

Once we have received the returned goods, we will send you confirmation via e-mail that the return of goods has been accepted by us and will immediately make a refund of the contract price via the method of payment used to originally purchase the goods.

Delivery information

All prices displayed in The Little Shop of Happiness are exclusive of delivery charges. Delivery is charged by weight. The total amount will be shown in your cart/at the checkout stage and you can find out more details on our delivery charges by reading our delivery information page.

We don’t like to be kept waiting and neither should you, so we aim to send out all confirmed orders as soon as possible and normally within 2-3 working days [of confirmation of receipt of payment]. However, all delivery timescales are estimates only and we shall not be liable for any delays except for those caused willfully or negligently by ourselves. If, for any reason, there is likely to be a delay to our aim of getting your order out to you within 2-3 days, we will contact you to discuss new timescales and offer you the choice of a full refund on any monies paid should you decide not to wait for the new delivery date.

On receipt of your order, you should inspect the goods immediately to ensure that everything specified is included and to ensure your goods have arrived undamaged. You will be deemed to have accepted the items unless you notify us upon receipt that there is a problem (or you cancel your order in accordance with your cancellation rights outline above).

In the case of damaged/broken items discovered on inspection of your order, please email us with details of any issues, including photographic evidence of any damage (which is required for the claim for damaged goods to be processed). If you fail to take such action, we are not obliged to accept any rejection by you of the items at a later date.

Intellectual property rights

Unless otherwise stated, all copyright, trademarks, database rights and other intellectual property rights that may exist in this website and its content are owned by or licensed to The Happy Little Cake Company (Gluten-Free Artisan Foods Limited) and shall remain at all times the property of The Happy Little Cake Company (Gluten-Free Artisan Foods Limited).

The trademarks on this website are registered or unregistered trademarks. Nothing on this website should be construed as granting, by implication or otherwise, any licence or right to use any trademark without written permission.

Any redistribution or reproduction of part or all of this website and its content in any form is prohibited other than the following:
i. You may print or download to a local hard disc extracts for your personal and non-commercial use only.
ii. You must not modify any materials you have downloaded or printed off in any way and you must not use any illustrations, photographs or graphics separately from the accompanying text and you must acknowledge this website as the source.
d. You may not, except with our express written permission distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Reliance on information posted

Commentary and other material posted on our website are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our website or by anyone who may be informed of any of its contents.

Limitations of liability

While The Happy Little Cake Company tries to ensure that this website is accurate and up to date, neither we nor any third party make any representations, guarantees or warranties of any kind, express or implied, about the accuracy, timeliness, performance, completeness, reliability, availability or suitability for a particular purpose of the content and materials found or offered on our website. You acknowledge that such content and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any content or materials on our website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any content or materials available through this website meet your specific requirements. In no event will we be liable for any direct, indirect or consequential loss, or any damages arising from loss of use, data or profits, whether in contract, tort or otherwise, arising out of or in connection with the use or inability to use this website or any website linked to it and any materials posted on this website or other site so linked.

We do not warrant that any defects in this website will be corrected, or that this website or the server that makes it available are free of viruses or bugs.

Proof of sending an email is not proof of receipt.  We accept no responsibility for non-receipt of information submitted through our website.

Information about you and your visits to our website

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Transactions concluded through our site

Contracts for the supply of goods formed through our website or as a result of visits made by you are governed by our ordering terms and conditions.

Links to other websites and linking to us

From time to time we may also include links to other websites for you to access from our site at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website, we are not responsible for the availability of such external websites and we have no control over and do not review or endorse and are not responsible or liable, directly or indirectly, for:
i. the content or materials on or available from such websites
ii. the use to which others make of these websites
iii. any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any content or materials on or available from such external websites
iv. the privacy practices of such websites

While you do not need our prior consent to create a link to our website, you must do so in a manner that is fair and legal and does not damage our reputation or suggest an association with us or imply our approval/endorsement where none exists. We retain the right to require any link to be removed should we so request.

If you wish to make any use of material on our website other than that set out above, you must seek our prior permission before doing so. Requests should be sent to us via email.

Jurisdiction and applicable law

This website is controlled by The Happy Little Cake Cpmpany from its offices in England. By accessing this website you agree that all matters relating to your access to, or use of, this website will be governed by and construed in accordance with English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to such matters. We retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

Changes to our terms and conditions

We may revise our terms and conditions at any time by amending this page on our website without notice. Your continued use of our website (or any part thereof) following any such revision shall be deemed to be your acceptance of such alterations. It is therefore your responsibility to check this page from time-to-time to take note of any changes that we have made to our terms and conditions. If you do not agree to any alteration to our terms and conditions, then you must immediately stop using our website.

Terms and conditions last updated: June 2017